Menu  ☰
× (517) 787-0222
Vista Grande Villa logo

The Foundation for Excellence

To become a leader in Senior Living and achieve superior resident and employee satisfaction, Vista Grande Villa has adopted Standards of Performance that will measure overall work performance. By adopting these standards, Vista Grande Villa ensures a positive, professional and collaborative work environment that enforces our commitment to providing the highest quality resident services.

Positive Relationships

A commitment to effective communication, cooperative interactions and putting others first demonstrates our value of personal trustworthiness.

Quality Customer Care

  • Acknowledge a customer/resident presence immediately.
  • Greet every customer/resident in a warm friendly manner and with a smile.
  • Provide personalized service. Acknowledge individuals by name.
  • Anticipate customer/resident needs.
  • Be timely. Apologize for problems and delays.
  • When transporting residents by wheelchair, always face them forward.
  • Pause before entering an elevator so as not to block anyone’s exit. Step aside and hold open the door for others.

Commitment to Co-workers

  • Treat all employees as professionals who deserve courtesy, honesty and respect.
  • Cooperate with one another. Support each other’s work and be open to new ideas.
  • Provide co-workers with information needed to do their jobs.
  • Recognize accomplishments by celebrating individual and team success.
  • Kindly speak to others first when there is an issue. Go to your supervisor only when you are unable to resolve issues with others.
  • Respect the privacy of co-workers.

Communication

  • Make eye contact and listen attentively, without interruption, to customers as they communicate their needs, comments and concerns.
  • Clarify and confirm customer concerns and expectations.
  • Communicate honestly and openly with customers and co-workers. Ensure they receive the information they need.
  • Be aware of non-verbal communication and what your body language might convey to others.
  • When communicating by telephone, observe proper telephone etiquette and smile!

Pride in Self

  • Through our actions, appearance and demeanor, we demonstrate to others the values we hold.

Attitude

  • Be professional. Convey a sense of pride and professionalism.
  • Demonstrate to customers that you are eager to assist them.
  • WOW customers. Actively seek ways to exceed the expectations of the people we serve, do not wait to be asked.
  • Always thank customers/residents for choosing Vista Grande Villa.

Personal Appearance

  • Display name badges where they are easily viewable to customers/residents.
  • Be neat, clean and professional in appearance.
  • Adhere to dress code policies.
  • Limit perfumes, colognes and remain free from the smell of smoking products.

Sense of Ownership

  • Take pride in the organization and behave as if you own it!
  • Take responsibility for your work environment by picking up litter and returning equipment to its proper location.
  • Accept the responsibilities of your job and resolve issues quickly.
  • Hold yourself accountable to your co-workers and customers.
  • Do your part to contribute to the financial success of Vista Grande Villa.

Work Environment

  • By maintaining a clean, safe and private environment, we demonstrate our commitment to the well-being of those we serve.

Safety Awareness

  • Correct or report any safety hazard you see.
  • Report all accidents or incidents properly and promptly.

Privacy

  • Keep resident information confidential. Discuss resident’s health information only as necessary for their care.
  • Knock, identify yourself and pause before entering a resident room or apartment.
  • Always close the curtain and door during exams and procedures.
  • Provide a robe or second gown while the resident is ambulating or in a wheelchair as necessary.